Privacy Policy | Rosevari

1. Introduction

Rosevari ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Email address
Business name and contact details
Phone number for call forwarding

2.2 Call Data

When calls are handled by our service, we collect:

Caller phone numbers
Call duration and timestamps
Call transcripts and recordings (if enabled)
Booking details provided by callers

2.3 Calendar Data

If you connect your Google Calendar, we access:

Calendar availability (free/busy times)
Ability to create calendar events for bookings

We do not access other calendar details, contacts, or unrelated Google account data.

3. How We Use Your Information

We use collected information to:

Provide and operate our AI receptionist service
Schedule appointments and manage bookings
Send SMS notifications for bookings and urgent calls
Improve our service and voice AI capabilities
Communicate with you about your account
Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Vapi (voice AI), Telnyx (SMS), Google (calendar), Supabase (database)
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS) and at rest
Encrypted storage of OAuth tokens
Row-level security for tenant data isolation
Regular security audits

6. Data Retention

We retain your data for as long as your account is active. Call recordings and transcripts are retained for 90 days unless you request earlier deletion. You can request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Disconnect third-party integrations (e.g., Google Calendar)

8. Google API Services

Our use of Google Calendar data complies with the Google API Services User Data Policy, including the Limited Use requirements. We only access calendar data necessary to check availability and create bookings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@rosevari.com
Location: Melbourne, Australia